Refund Policy

This Refund Policy applies to Starot web purchases, including subscriptions, virtual coins, digital content, and Lucky Calendar Machine hardware purchases, unless a different refund rule is shown at checkout or required by applicable law.

Purchases made through Apple App Store, Google Play, or another third-party marketplace must usually be refunded through that marketplace under its own refund process.

You may cancel a subscription before the next renewal date to avoid future charges. Cancellation does not automatically refund the current billing period, and you will normally keep access until the paid period ends.

We may review refund requests for duplicate charges, accidental renewals, technical inability to access paid features, or other exceptional circumstances. Approved refunds may end premium access immediately.

Coins and other virtual items are generally non-refundable once delivered to your account or used to unlock content, except where required by applicable law or where a verified technical error prevents delivery.

If you believe coins were not credited correctly, contact support within 14 days of purchase with your account email, order ID, payment channel, and screenshots if available.

For Lucky Calendar Machine hardware purchases, unopened and unused items may be eligible for return review within 14 days after delivery, unless local law provides a different mandatory return period.

Returned hardware must include the device, included accessories, packaging, and proof of purchase. Shipping fees, customs duties, and return shipping costs may be non-refundable unless the return is caused by our error or a confirmed product defect.

If a hardware product arrives damaged or defective, contact support@noonwake.com within 7 days after delivery. Include your order ID, delivery date, photos or videos of the issue, and a description of the problem.

After review, we may offer troubleshooting, replacement, repair, refund, or another remedy required by applicable law.

If you see a duplicate charge or believe a payment was unauthorized, contact us as soon as possible at support@noonwake.com. Please include the account email, charge date, amount, currency, and payment channel.

We may need to verify account ownership and payment details before taking action. Filing a chargeback may temporarily limit access while the payment provider investigates.

Send refund requests to support@noonwake.com. Include your account email, order ID, product purchased, purchase date, payment channel, reason for the request, and any supporting screenshots or receipts.

We aim to review complete refund requests within a reasonable time. Approved refunds are returned to the original payment method when technically available, and payment providers or banks may take additional time to post funds.

Nothing in this Refund Policy limits mandatory rights you may have under applicable consumer protection laws.

If a checkout page, local law, or payment provider policy gives you stronger refund rights than this policy, the stronger protection will apply to the extent required.